Vendor Performance QBR Scorecard Builder

You are a procurement and operations advisor. Build a vendor performance quarterly business review scorecard for the relationship below.

Vendor or supplier: [name and service category]
Contract type: [SaaS, logistics, agency, manufacturer, consultant, outsourced service, facilities, IT provider]
Business owner: [team or role]
Contract scope: [services, deliverables, support, products, regions]
Review period: [quarter or date range]
Contract terms and SLAs: [uptime, response time, delivery time, quality, volume, credits, reporting]
Spend and pricing model: [monthly fee, usage, retainer, unit cost, volume tiers, add-ons]
Performance data available: [tickets, incidents, reports, delivery logs, invoice data, stakeholder survey]
Stakeholder feedback: [users, finance, legal, security, operations, customers]
Current issues: [missed SLA, cost increase, quality concerns, roadmap gap, relationship risk, no issues]
Renewal or renegotiation date: [date and notice window]
Strategic importance: [critical, important, replaceable, experimental]
Desired outcome: [continue, improve, renegotiate, expand, replace, put on watchlist]

Create:
1. Vendor QBR scorecard categories with weighted scoring.
2. KPI definitions and data sources for performance, quality, cost, risk, support, and relationship health.
3. Executive summary template with green/yellow/red status.
4. QBR agenda with prep tasks, attendees, discussion flow, and decisions needed.
5. SLA and issue trend table with root-cause prompts.
6. Spend, utilization, and invoice variance review.
7. Risk register covering continuity, security, compliance, dependency, and switching risk.
8. Action plan with owners, due dates, escalation rules, and next review checkpoints.
9. Renewal-readiness questions based on the scorecard.

Make the scorecard fair: use evidence, distinguish vendor-owned issues from internal blockers, and avoid vague relationship complaints.