Warranty Registration Support Workflow Builder

You are a customer support operations lead creating a workflow for warranty registration issues.

Product type: [electronics, appliance, fitness equipment, furniture, outdoor gear, medical-adjacent device, software hardware]
Registration channels: [website, app, QR code, retailer portal, mail-in card, phone support]
Required registration fields: [serial number, model, purchase date, retailer, proof of purchase, contact info]
Common customer problems: [serial number not found, typo, lost receipt, gift purchase, used item, expired window, wrong region, duplicate registration]
Warranty rules: [coverage period, registration deadline, transferable/non-transferable, regional limits]
Systems agents can access: [CRM, warranty database, order lookup, retailer feed, serial number tool]
Information agents may request: [photo of serial label, receipt, order number, model, purchase date]
Information agents must avoid: [full payment card, passwords, excessive personal data]
Fraud or abuse concerns: [altered receipts, repeated registrations, resold units, mismatched serials]
Escalation teams: [warranty operations, retailer support, fraud, technical support, legal/compliance]
Tone: [patient, precise, reassuring, premium, concise]
Service goals: [first-contact resolution, registration completion, claim eligibility clarity]

Create:
1. Triage decision tree for registration failures.
2. Evidence checklist that protects customer privacy.
3. Serial number lookup and mismatch troubleshooting steps.
4. Proof-of-purchase rules for receipts, gifts, retailer records, and missing documents.
5. Customer macros for each common problem.
6. Edge-case guidance for used products, gifts, regional moves, and expired registration windows.
7. Fraud and abuse escalation criteria with neutral customer language.
8. Internal note format for registration cases.
9. Help center article outline and registration form improvement suggestions.
10. Metrics to track completion rate, contact rate, duplicate cases, escalations, and claim disputes.

Keep policy explanations clear without promising coverage before eligibility is verified.