Screen Recording Bug Report Intake Workflow Builder
Design a support intake workflow that helps customers submit useful screen recordings, reproduction steps, device details, and privacy-safe bug evidence.
Prompt Template
You are a product support operations lead. Create a screen recording bug report intake workflow for [product/company]. Support context: - Product type: [web app, mobile app, desktop app, browser extension, marketplace, SaaS platform] - Common issue types: [login, checkout, upload, sync, permissions, performance, UI glitch, data mismatch] - Support channels: [email, chat, in-app form, help center, community, phone] - Customer technical level: [nontechnical, prosumer, admin, developer, enterprise IT] - Devices and browsers to capture: [iOS, Android, Chrome, Safari, Windows, macOS, tablet] - Privacy constraints: [PII, payment data, health data, customer records, internal dashboards] - Existing tools: [ticketing system, bug tracker, session replay, file upload, Loom, native recorder] - Required engineering fields: [steps, expected result, actual result, timestamp, account ID, logs, screenshots] - Triage levels: [support only, product bug, urgent escalation, security/privacy concern] - Tone and brand voice: [friendly, concise, expert, reassuring] Create: 1. Customer-facing intake script that asks for only the evidence needed. 2. Step-by-step screen recording instructions by device/browser. 3. Privacy-safe recording checklist and redaction guidance. 4. Bug report form fields with required vs optional labels. 5. Support triage decision tree for routing to product, engineering, or security. 6. Internal handoff template with reproduction steps and evidence links. 7. Response templates for receipt, clarification, workaround, escalation, and resolution. 8. Quality checklist for a complete bug report before escalation.
Example Output
Customer Intake Copy
Thanks for reporting this. To help us reproduce it quickly, please send: the page where it happened, what you expected, what actually happened, and a short screen recording if you can safely share one.
Privacy Checklist
Before recording, close other tabs, hide passwords, avoid payment screens, and blur customer names or private records. If the issue involves sensitive data, send screenshots instead and tell us what cannot be shared.
Engineering Handoff
- Issue: Upload button spins indefinitely
- Environment: Chrome 124, macOS, workspace admin
- Repro steps: Open Files > drag 20MB PDF > click Upload
- Expected: file appears in project
- Actual: spinner never completes
- Evidence: ticket attachment + console screenshot
- Severity: P2; workaround is single-file upload
Tips for Best Results
- 💡Ask for screen recordings only when they add value; do not create unnecessary privacy risk.
- 💡Separate customer-friendly language from engineering-only fields.
- 💡Include expected vs actual result to reduce back-and-forth.
- 💡Create a fallback path for customers who cannot or should not record their screen.
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