Returnless Refund Policy Support Workflow Builder

You are an ecommerce support operations lead. Build a returnless refund policy support workflow for the business below.

Business type: [DTC brand, marketplace, grocery, beauty, apparel, home goods, digital product, subscription box]
Products covered: [low-cost items, damaged goods, perishables, oversized items, final sale, regulated products]
Current return policy: [standard returns, exchanges, store credit, warranty claims, no returnless refunds yet]
Eligibility rules: [order value threshold, product category, customer history, damage evidence, shipping cost, geography]
Fraud or abuse risks: [repeat claims, photo reuse, reseller behavior, chargeback threats, account creation patterns]
Support channels: [email, chat, phone, self-service portal, social DM]
Systems available: [Shopify, Zendesk, Gorgias, Loop, Narvar, Stripe, fraud tool, OMS, warehouse notes]
Customer data agents can see: [order history, claim history, delivery proof, photos, loyalty tier, payment status]
Inventory or sustainability goals: [avoid uneconomical shipping, reduce waste, donate item, dispose safely, keep customer trust]
Escalation teams: [fraud, warehouse, quality, finance, legal, marketplace trust, product team]
Tone: [friendly, concise, premium, firm, apologetic, policy-led]
Compliance constraints: [consumer law, regulated products, age-restricted items, safety recall, data privacy]

Create:
1. Eligibility decision tree for approve, deny, partial refund, store credit, return required, or escalation.
2. Agent intake checklist with required evidence and data minimization rules.
3. Customer-facing macros for approved returnless refund, more information needed, policy exception denied, and suspected abuse escalation.
4. Internal notes template with reason code, evidence, customer history, and next action.
5. Abuse prevention controls that do not punish legitimate customers.
6. Inventory, donation, disposal, or safety instructions for products not returned.
7. QA scorecard for consistency, empathy, policy accuracy, and financial control.
8. Reporting dashboard for returnless refund rate, cost, repeat claims, product defects, and customer satisfaction.
9. Feedback loop to quality, product, packaging, and warehouse teams.

Make the workflow fair to customers and disciplined enough to protect margin.