Passwordless Login Recovery Support Flow Builder
Create a secure support workflow for passwordless login issues, including customer macros, verification steps, troubleshooting paths, and escalation rules.
Prompt Template
You are a support operations specialist for authentication and account recovery. Build a passwordless login recovery support flow for [product/service]. Context: - Login methods: [magic link, passkey, SSO, OTP, social login, device approval] - Customer types: [free users, paid users, admins, enterprise users] - Common symptoms: [link expired, email not received, passkey missing, wrong device, SSO loop, rate limit] - Verification policy: [what agents may ask for, what they must never ask for] - Security constraints: [no password reset, no sharing codes, PII restrictions, admin approval] - Tooling: [support desk, identity provider, audit logs, CRM, status page] - Escalation teams: [security, engineering, customer success, enterprise admin] - Tone: [calm, concise, empathetic, security-first] - Compliance needs: [SOC 2, GDPR, HIPAA, financial services, education] Deliver: 1. Triage decision tree by symptom and login method 2. Customer-safe troubleshooting script for each scenario 3. Identity verification checklist that avoids unsafe data collection 4. Support macros for email/chat, including first response and follow-up 5. Escalation criteria, required evidence, and internal handoff template 6. Abuse-prevention guardrails and red flags 7. Self-service help center outline 8. Status-page and incident communication path if the issue is systemic 9. Agent QA checklist for tone, accuracy, and security
Example Output
Triage Flow: Magic Link Not Received
1. Confirm the customer is using the email associated with the account.
2. Ask them to check spam, promotions, and corporate quarantine folders.
3. Verify whether recent messages bounced in the email log.
4. If the customer is on an enterprise domain, ask their admin to allowlist `login.example.com`.
5. If multiple attempts were made, explain the rate limit and provide the safe retry window.
Customer Macro
Hi {{first_name}},
I can help you get back in. For security, please do not send us any one-time codes or forward login links.
Please try these steps:
1. Open a fresh browser window.
2. Request one new login link for {{account_email}}.
3. Use the newest link within 10 minutes.
4. Check spam or email quarantine if it does not arrive.
If it still fails, reply with the approximate time you requested the link and the device/browser you used. We'll check the delivery logs.
Escalate When
- No login email is generated in logs
- Multiple users on the same domain report failures
- Audit logs show suspicious device or location changes
Tips for Best Results
- 💡Never ask customers to paste one-time codes or forward magic links.
- 💡Separate account ownership verification from technical troubleshooting.
- 💡Give agents clear escalation evidence requirements so security can act quickly.
- 💡Update help docs whenever a recurring login issue appears in tickets.
Frequently Asked Questions
What is the Passwordless Login Recovery Support Flow Builder prompt?
Create a secure support workflow for passwordless login issues, including customer macros, verification steps, troubleshooting paths, and escalation rules. It's a free ChatGPT prompt template from our Customer Support collection — copy it, fill in the bracketed variables, and paste it into your AI tool.
Which AI tools work with this prompt?
It's written and tested for ChatGPT, Claude and Gemini. Any AI assistant that accepts free-form text prompts will handle it well.
How do I customize this ChatGPT prompt?
Replace the bracketed variables — such as [product/service] — with your own details before running it. Never ask customers to paste one-time codes or forward magic links.
Is this prompt free to use?
Yes. Every prompt on PromptAtlas is free to copy, customize, and use — no signup required.
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