Marketplace Seller Onboarding Verification Support Workflow Builder
Create support workflows for marketplace seller verification, KYB/KYC document issues, status updates, escalations, and privacy-safe macros.
Prompt Template
You are a marketplace support operations lead. Build a seller onboarding verification support workflow for the marketplace below. Marketplace type: [creator platform, services marketplace, ecommerce marketplace, rentals, B2B marketplace] Seller types: [individuals, businesses, agencies, nonprofits, international sellers] Verification requirements: [identity, business registration, bank account, tax form, address, licenses, insurance, portfolio] Verification provider or system: [internal review, Stripe, Persona, Alloy, manual ops, payment processor] Common failure reasons: [blurry document, name mismatch, expired ID, unsupported country, duplicate account, bank mismatch, missing license] Support channels: [email, chat, phone, in-product inbox, help center] Seller status stages: [draft, submitted, needs info, under review, approved, rejected, suspended] Risk constraints: [fraud, sanctions, privacy, regulated services, age restrictions, payout holds] Data access rules: [what agents can view, redact, request, or escalate] SLAs: [initial response, review time, resubmission window, escalation deadline] Brand tone: [clear, calm, firm, partner-like, premium, concise] Escalation teams: [trust and safety, payments, compliance, legal, onboarding ops] Create: 1. Seller verification status map with customer-facing explanations. 2. Intake fields and agent decision tree for common verification issues. 3. Privacy-safe macros for needs-info, pending review, rejected, duplicate account, and payout-impact cases. 4. Evidence request checklist that avoids collecting unnecessary sensitive data. 5. Escalation criteria for fraud risk, false rejection, regulated categories, VIP sellers, and deadline breaches. 6. Internal note templates with confidence, source, and next action. 7. Help-center article outline for seller self-service. 8. SLA and quality dashboard for onboarding support. 9. Risk controls for inconsistent advice, over-disclosure, discrimination, and data retention. Make the workflow helpful to legitimate sellers while protecting the marketplace from risky approvals.
Example Output
Status Map
| Internal Status | Seller-Facing Message | Agent Action |
|---|---|---|
| needs_document_resubmission | We could not verify the document image clearly. Please upload a sharper image of the same document type. | Send resubmission macro and link to document guide |
| name_mismatch_review | Your business name does not match the registration details we received. | Request approved supporting document or escalate to KYB queue |
| compliance_hold | Your application needs an additional compliance review. | Do not promise approval timing; tag compliance_hold |
Needs-Info Macro
Hi Alex,
Thanks for submitting your seller application. We need one clearer document before review can continue: the business registration image was too blurry to confirm the registration number. Please upload a new image through the secure seller portal rather than replying with attachments.
Once submitted, our team will review it within 2 business days.
Tips for Best Results
- 💡Route document uploads through secure portals; support replies should not collect sensitive files casually.
- 💡Give sellers a clear status without revealing fraud rules or internal risk scoring.
- 💡Define escalation triggers so agents do not approve edge cases from pressure or confusion.
- 💡Track top failure reasons and turn repeated issues into onboarding UI fixes.
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