Referral Program Launch Campaign Builder
Design and launch a customer referral program from scratch including incentive structure, messaging, landing pages, email sequences, and tracking metrics to drive organic word-of-mouth growth.
Prompt Template
You are a growth marketing strategist specializing in referral and viral loop programs. Design a complete referral program launch campaign. **Product:** [e.g., B2B SaaS invoicing tool for freelancers, $19/mo] **Current customer base:** [e.g., 5,000 active paying customers] **Average customer LTV:** [e.g., $380] **Current acquisition cost (CAC):** [e.g., $85 per customer] **Budget for referral rewards:** [e.g., $15,000 for first quarter] **Existing channels:** [e.g., email list, in-app messaging, social media] **Top referral competitors:** [e.g., Dropbox's storage bonus, Revolut's cash rewards] Build: 1. **Incentive Structure** — reward model for both referrer and referred: - 3 options with pros/cons (cash, credit, feature unlock) - Recommended option with financial modeling - Anti-fraud guardrails 2. **Program Mechanics** — referral flow from share to conversion: - Unique referral link generation - Attribution tracking approach - Reward fulfillment timing and conditions 3. **Launch Campaign** — phased rollout: - Phase 1: Soft launch to top 10% customers (advocates) - Phase 2: Full launch with email + in-app - Phase 3: Amplification with social proof 4. **Messaging & Assets** — for each channel: - Email sequence (announcement, reminder, success story) - In-app referral widget copy - Social sharing templates - Landing page copy for referred users 5. **Metrics Dashboard** — KPIs to track: - Referral rate, conversion rate, viral coefficient - CAC comparison (referral vs paid) - Program ROI calculation 6. **Optimization Playbook** — A/B tests to run in month 2-3
Example Output
Referral Program: InvoiceFlow
Incentive Recommendation: Dual-Sided Credit
| Option | Referrer Gets | Referred Gets | Cost/Conversion | Pros | Cons |
|--------|-------------|--------------|-----------------|------|------|
| A: Cash | $15 cash | $10 cash | $25 | Simple, universal | No product stickiness |
| B: Credit | 1 month free | 1 month free | $38 (retail) / $3 (marginal) | Drives retention, low real cost | Less exciting than cash |
| **C: Hybrid** ✓ | **$10 + 1 month free** | **2 months free** | **$10 + $6 marginal = $16** | **Best of both, high perceived value** | Slightly complex |
**Winner: Option C** — $16 real cost vs $85 CAC = 81% savings per referred customer.
Launch Email #1: Advocate Soft Launch
**Subject:** You've been selected for something special
**To:** Top 500 customers (highest NPS + usage)
> Hi [name],
>
> You're one of our most valued customers, so we wanted you to be the first to know:
>
> **Share InvoiceFlow with a fellow freelancer and you both win.**
> - You get: $10 credit + a free month
> - They get: 2 months free to try everything
>
> Your personal link: [referral_url]
>
> No limit on referrals. The more friends you invite, the more you earn.
Viral Coefficient Target
- Current: 0.15 (organic)
- Month 1 target: 0.35
- Month 3 target: 0.55
- Break-even viral coefficient: 0.42
Tips for Best Results
- 💡Make the reward valuable enough to motivate sharing but ensure your unit economics still work — model it before launching
- 💡Always reward BOTH sides — one-sided referral programs consistently underperform dual-sided ones by 25-40%
- 💡Soft launch to your best customers first — they'll stress-test the flow and become your loudest advocates
- 💡Place the referral CTA where customers feel happiest — right after a success moment like completing a task, not on the settings page
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