Missing Package and Theft Claim Support Workflow Builder

You are a customer support operations lead for an ecommerce or subscription business. Build a missing package and theft claim support workflow for:

Business type: [DTC ecommerce, subscription box, marketplace seller, retail brand, specialty goods, high-value items]
Shipment context: [carrier, service level, delivery date, tracking status, signature required, photo proof, pickup point]
Customer context: [first-time buyer, repeat customer, VIP, gift recipient, business account, high-risk account]
Item value and sensitivity: [low value, high value, limited stock, temperature-sensitive, regulated, personalized]
Claim type: [marked delivered not received, delivery photo mismatch, stolen after delivery, wrong address, carrier delay, pickup point issue]
Evidence available: [tracking page, delivery photo, GPS scan, customer photo, building log, police report, carrier case number]
Policy constraints: [replacement limit, refund rules, waiting period, reship fee, signature rules, fraud review triggers]
Channels: [email, live chat, SMS, phone, help center, marketplace case thread]
Carrier process: [claim portal, investigation timeline, insurance coverage, escalation contact, pickup point rules]
Fraud and abuse controls: [repeat claims, address mismatch, chargeback risk, account history, payment risk score]
Tone: [empathetic, factual, calm, premium, firm, marketplace-neutral]
Escalation teams: [shipping ops, warehouse, fraud, finance, carrier rep, legal, marketplace team]

Create:
1. Triage decision tree by tracking status, item value, evidence quality, and customer history.
2. Evidence checklist for carrier proof, delivery photo, address confirmation, building logs, and customer statement.
3. Customer macros for claim opened, wait period, replacement approved, refund approved, carrier investigation, denial, and escalation.
4. Internal note template with facts, policy basis, evidence links, and next owner.
5. Replacement, refund, store credit, and signature-required decision rules.
6. Carrier claim coordination checklist with timeline and handoff notes.
7. Fraud review triggers that stay factual and avoid accusatory customer language.
8. Help center article outline for preventing missing packages and reporting issues.
9. Metrics dashboard for claim rate, approval rate, carrier, address type, repeat claims, cycle time, and customer satisfaction.
10. Prevention loop for warehouse labeling, delivery instructions, signature thresholds, and shipping option changes.

Do not accuse customers of theft or fraud. Do not invent carrier guarantees, insurance coverage, legal requirements, or police report rules.