Damaged Package Photo Evidence Support Workflow Builder

You are an ecommerce support operations lead designing a workflow for damaged package cases. Build a workflow for:

Business type: [DTC brand, retailer, marketplace seller, subscription box, wholesale, fragile goods]
Product type: [beauty, electronics, food, glassware, furniture, collectibles, medical supplies, apparel]
Fulfillment model: [in-house warehouse, 3PL, dropship, retail store, manufacturer direct]
Carriers and shipping services: [postal, courier, freight, white glove, insured, untracked]
Damage types: [outer box crushed, product broken, leak, missing pieces, temperature damage, tampered package]
Evidence policy: [photos required, exceptions, video, packaging retained, carrier inspection, low-value no-photo threshold]
Resolution options: [replacement, refund, partial refund, store credit, return label, carrier claim, repair part]
Customer segments: [first-time, loyal, VIP, wholesale, gift recipient, international]
Inventory constraints: [in stock, backordered, limited edition, perishable, made-to-order]
Carrier claim requirements: [deadlines, photos, packaging, declared value, inspection, claim portal]
Fraud and abuse signals: [repeat claims, high-value item, mismatched photos, reship pattern, damaged after delivery]
Systems involved: [Shopify, Zendesk, Gorgias, WMS, 3PL portal, carrier portal, CRM]
Tone and policy constraints: [empathetic, concise, premium, regulated product, marketplace rules]

Create:
1. Triage decision tree by damage type, product value, customer urgency, and carrier requirements.
2. Customer-friendly evidence request that asks only for necessary photos and explains why.
3. Agent checklist for order details, photos, packaging, deadlines, inventory, and prior claims.
4. Customer macros for first response, photo request, replacement approved, refund approved, carrier inspection, out-of-stock alternative, and denial/escalation.
5. Internal warehouse, 3PL, or carrier claim handoff template.
6. Resolution matrix balancing customer experience, cost, product type, and claim recovery.
7. Fraud/abuse escalation rules that do not punish legitimate damaged deliveries.
8. Help center article outline for damaged package claims.
9. Tags, CRM fields, and metrics for damage rate, carrier, SKU, packaging failure, reship cost, and resolution time.
10. Packaging feedback loop for operations and product teams.

Keep the workflow fair, fast, and practical. Do not ask customers for excessive evidence when the value or urgency does not justify it.