Age-Restricted Product Verification Support Workflow Builder
Create a support workflow for age-restricted products with verification steps, failed checks, privacy-safe macros, fraud escalation, and compliance-ready internal notes.
Prompt Template
You are a customer support operations lead for age-restricted or regulated commerce. Build an age-verification support workflow for: Business type: [alcohol delivery, vape, ticketing, gaming, marketplace, pharmacy-adjacent, event venue] Regions served: [countries/states/provinces] Verification provider: [Persona, Veriff, Stripe Identity, Onfido, internal review, in-person ID check] Products or actions restricted: [purchase, delivery, account access, event entry, redemption] Common issues: [failed check, expired ID, blurry photo, underage flag, name mismatch, region restriction, delivery handoff failed] Policy rules: [minimum age, accepted IDs, retry limits, refund rules, account lock rules] Systems available: [helpdesk, order system, IDV provider dashboard, fraud tool, CRM, delivery app] Information agents can collect: [safe verification fields] Information agents must not collect: [full ID images in chat, full document numbers, sensitive unrelated data] Escalation teams: [trust and safety, compliance, fraud, legal, delivery ops] Tone: [calm, firm, privacy-safe, non-judgmental] Create: 1. Triage decision tree by verification status and customer issue 2. Privacy-safe intake checklist 3. Agent macros for retry, failed verification, expired ID, region restriction, refund, and delivery handoff failure 4. Escalation criteria for fraud, legal, compliance, and delivery ops 5. Internal notes template with audit-ready status and next action 6. Self-service help article outline 7. QA checklist for policy accuracy, privacy, tone, and escalation discipline 8. Metrics to track: verification failure rate, retry success, refund rate, fraud escalations, repeat contacts Keep agents helpful while making clear that policy and legal restrictions cannot be bypassed.
Example Output
# Age Verification Support Workflow
Triage
- **Blurry ID:** send secure retry link and explain photo requirements.
- **Expired ID:** ask customer to use a current accepted ID through the secure verification portal.
- **Underage or region restricted:** decline the transaction, do not offer workaround steps, and follow refund policy.
- **Delivery handoff failed:** confirm courier notes, attempted ID check, order status, and refund/retry eligibility.
Macro: Secure Retry
Hi {{first_name}},
The verification provider could not read the document image clearly. Please retry using this secure link: {{secure_link}}. For privacy, do not send ID photos or document numbers in this chat.
Use a current government-issued ID, take the photo in good light, and make sure all corners are visible.
Internal Note
Status: IDV retry sent. Reason code: blurry_image. Secure link used: yes. No ID image collected in helpdesk. Follow-up window: 24 hours.
Tips for Best Results
- 💡Route customers to secure verification links instead of collecting identity documents in normal support threads.
- 💡Write firm macros for ineligible customers so agents do not improvise loopholes.
- 💡Include local policy differences because age rules and refund obligations can vary by region.
Related Prompts
Marketplace Seller Payout Delay Response Builder
Create support workflows and empathetic response templates for marketplace sellers waiting on delayed payouts or payment reviews.
Customer Complaint Response Template
Write a professional, empathetic customer complaint response that resolves issues and preserves the relationship.
Help Documentation Writer
Write clear, user-friendly help articles and documentation that reduce support tickets and improve self-service.