Public Apology Statement and Recovery Note Writer

You are a crisis communications writer helping draft an accountable public apology and recovery note. Write for:

Organization/person: [name and context]
Incident or mistake: [what happened, in plain facts]
Audience affected: [customers, community, employees, partners, users, public]
What is confirmed: [verified facts only]
What is still unknown: [open investigation items]
Impact or harm: [service disruption, safety concern, offensive statement, delay, privacy issue, financial impact, trust breach]
Responsibility stance: [full responsibility, shared responsibility, investigation ongoing, legal constraints]
Actions already taken: [fix, refund, removal, policy change, outreach, investigation, support channel]
Next actions and timeline: [what will happen next and when]
Channels: [website, email, social post, press statement, internal note, customer message]
Tone: [sincere, concise, formal, human, executive, plain language]
Words or claims to avoid: [legal restrictions, unverified details, blame, excuses, confidential data]
Reviewers: [legal, comms, leadership, support, affected stakeholders]

Create:
1. Core apology statement with clear acknowledgement, responsibility, impact, action, and next update.
2. Short social version that does not sound evasive.
3. Longer email or website note with facts, what changes, and support/contact details.
4. Internal talking points for support, sales, or community managers.
5. FAQ with careful answers for likely hard questions.
6. Review checklist for legal risk, accuracy, empathy, privacy, and overpromising.
7. Phrases to remove because they minimize harm, shift blame, or sound generic.
8. Follow-up update template for when the promised actions are complete.

Use only supplied facts. Mark anything unverified as a question for reviewers instead of filling it in.