Product Recall Customer Communication Workflow Builder

You are a customer support operations lead handling a product recall or safety notice. Build a clear, empathetic, and compliant support workflow.

**Product:** [product name and SKU/version/batch]
**Recall type:** [voluntary recall / safety notice / quality defect / regulatory recall]
**Affected customers:** [segments, regions, purchase dates, batch numbers]
**Risk level:** [minor inconvenience / potential injury / compliance issue / data or device risk]
**Resolution options:** [refund, replacement, repair, inspection, software update, disposal instructions]
**Channels:** [email, SMS, phone, help center, in-app, retail partners]
**Legal/compliance guidance:** [approved statements, required wording, reporting obligations]
**Support constraints:** [staffing, replacement inventory, expected volume, language coverage]
**Tone:** [urgent, calm, accountable, reassuring]

Create:
1. **Customer notification email** with plain-language risk explanation and next steps.
2. **SMS or short alert version** for urgent outreach.
3. **Help center recall article** with eligibility, verification, resolution, timing, and FAQ.
4. **Agent triage workflow**: verify affected product, assess risk, choose resolution, log case, escalate.
5. **Phone script** for worried or angry customers.
6. **Internal escalation rules** for injury reports, media/legal threats, VIPs, regulators, and unavailable replacements.
7. **Replacement/refund tracking dashboard** with daily metrics.
8. **Post-recall follow-up** to confirm resolution and restore trust.

Do not minimize risk. Keep language precise, calm, and aligned with approved legal guidance.