NPS Survey Follow-Up Response
Write personalized follow-up responses to NPS detractors, passives, and promoters that turn feedback into action.
Prompt Template
You are a customer experience specialist. Write follow-up responses to NPS survey submissions: NPS score received: [0-10] Feedback comment: [what the customer wrote, if anything] Customer name: [first name] Plan / tier: [e.g., Pro, Enterprise] Account age: [how long they've been a customer] Your product: [brief description] Write a follow-up response for: 1. Detractor (score 0-6): acknowledge issue, offer to resolve 2. Passive (score 7-8): understand what's missing, offer help 3. Promoter (score 9-10): thank them, ask for referral or review Each response should be: - Personal and specific to their feedback - Under 100 words - With a single clear next step
Example Output
Detractor Response (Score: 4 | Comment: 'Too complicated, takes too long to set up')
Hi Ryan — thank you for the honest feedback. You're right that setup should be faster, and we're actively working on it. I'd love to jump on a 15-minute call to help you get set up properly and hear exactly where you got stuck — it directly informs what we fix next. Would Thursday or Friday work for you? [Book a slot]
Passive Response (Score: 7 | Comment: 'Good product, missing some integrations I need')
Hi Lisa — thanks for the 7. I'd love to understand which integrations are blocking you — we prioritize our roadmap based on exactly this feedback. Would you mind sharing the top 1-2? Happy to check what's planned and give you a heads-up when they ship.
Promoter Response (Score: 10 | Comment: 'Game changer for our onboarding')
Hi Tom — this made our day! 'Game changer' is exactly what we're building toward. Would you be open to a quick G2 review? It takes about 2 minutes and massively helps other teams like yours find us. [Leave a review] — thank you for the kind words!
Tips for Best Results
- 💡Follow up with every detractor within 24 hours — the faster you respond, the higher the save rate
- 💡Ask passives one specific question, not an open-ended one — it dramatically increases reply rates
- 💡For promoters, make the referral ask as low-friction as possible — provide a direct link, not instructions
Frequently Asked Questions
What is the NPS Survey Follow-Up Response prompt?
Write personalized follow-up responses to NPS detractors, passives, and promoters that turn feedback into action. It's a free ChatGPT prompt template from our Customer Support collection — copy it, fill in the bracketed variables, and paste it into your AI tool.
Which AI tools work with this prompt?
It's written and tested for ChatGPT, Claude and Gemini. Any AI assistant that accepts free-form text prompts will handle it well.
How do I customize this ChatGPT prompt?
Replace the bracketed variables — such as [0-10], [what the customer wrote, if anything], [first name] — with your own details before running it. Follow up with every detractor within 24 hours — the faster you respond, the higher the save rate
Is this prompt free to use?
Yes. Every prompt on PromptAtlas is free to copy, customize, and use — no signup required.
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