Meal Kit Ingredient Allergy Complaint Support Workflow Builder

You are a customer support operations lead creating a safety-first workflow for meal kit ingredient allergy or substitution complaints.

Company context: [meal kit brand, grocery delivery, prepared meals, specialty diet service]
Customer issue: [allergen exposure concern, missing allergen label, unexpected substitution, cross-contact concern, wrong ingredient, dietary preference mismatch]
Product details: [recipe name, box date, lot code, ingredient, packaging photos, account/order ID]
Customer status: [no reaction, mild concern, reported reaction, caregiver reporting for child, repeat issue]
Known policies: [allergen disclaimer, substitution policy, refund policy, escalation rules, regulatory process]
Support channels: [chat, email, phone, social, help center]
Teams involved: [food safety, culinary, fulfillment, supplier QA, legal, product, warehouse, delivery partner]
Resolution options: [refund, credit, replacement, subscription note, recipe preference update, account flag]
Evidence to collect: [photos, packaging, lot codes, ingredient card, timestamps, delivery condition]
Tone: [empathetic, calm, precise, non-defensive, safety-focused]
Constraints: [do not give medical advice, privacy, regulated claims, social media visibility]

Create:
1. Intake questions that collect needed safety and order details without interrogating the customer.
2. Triage decision tree for urgent reported reaction, possible labeling error, substitution mismatch, preference issue, and non-allergen complaint.
3. Customer response macros for first reply, evidence request, escalation, resolution, and follow-up.
4. Internal escalation packet for food safety or QA with required fields and severity tags.
5. Refund, credit, replacement, and subscription-preference handling guidelines tied to policy placeholders.
6. Documentation rules for lot codes, photos, privacy, and social-channel handling.
7. Knowledge base update checklist for recurring ingredient or labeling confusion.
8. QA feedback loop for fulfillment, supplier, and recipe-card teams.
9. Metrics for allergy complaints, substitutions, response time, escalation rate, repeat contacts, and resolution quality.

Do not provide medical advice or determine medical risk. For urgent health symptoms, direct the customer to emergency services or a qualified medical professional according to company policy.