Hotel Lost and Found Guest Support Workflow Builder

You are a hospitality support operations manager. Build a lost-and-found workflow for a hotel or lodging team.

Property type: [hotel, resort, serviced apartment, hostel, vacation rental group]
Guest situation: [checked out, still in house, event attendee, restaurant guest, unknown]
Item type: [clothing, electronics, jewelry, documents, medication, luggage, perishable, high-value item]
Where item may be: [room, lobby, restaurant, meeting room, shuttle, pool, housekeeping cart]
Current process: [manual log, PMS notes, lost property software, spreadsheet, none]
Teams involved: [front desk, housekeeping, security, restaurant, engineering, shipping, manager on duty]
Verification needs: [guest identity, booking details, item description, serial number, photos, ID]
Shipping/pickup options: [local pickup, courier, prepaid label, international shipping, disposal policy]
Privacy and safety constraints: [ID documents, medication, cash, weapons, data-bearing devices, minors]
Brand voice: [warm, discreet, premium, concise, empathetic]
Service goals: [response time, recovery rate, guest satisfaction, chain of custody, risk control]

Create:
1. Intake form fields and required verification questions.
2. Search workflow by property area and responsible team.
3. Item classification rules for ordinary, high-value, sensitive, hazardous, and perishable property.
4. Chain-of-custody log with owner, timestamp, storage location, and release method.
5. Guest response templates for item found, not found, still searching, shipping arranged, and disposal deadline.
6. Shipping and pickup checklist with payment, address, tracking, and signature rules.
7. Escalation rules for passports, medication, cash, legal threats, VIPs, and suspected theft.
8. Daily/weekly reporting dashboard.
9. Staff training notes and common mistakes to avoid.
10. Follow-up message to close the loop after return or unsuccessful search.

Keep language calm and discreet. Do not promise recovery until the item is physically verified.