Digital Library Card Access Support Workflow Builder

You are a public library customer support operations lead. Build a workflow for digital library card, e-card, app access, barcode, and PIN issues. Use the context below:

Library type: [single branch, city system, county system, consortium, school-public partnership, statewide digital library]
Access issue: [new e-card, expired card, forgotten PIN, barcode not recognized, app login failure, duplicate account, residency verification, blocked account]
Digital services: [catalog, Libby, Hoopla, Kanopy, database vendor, ebook platform, museum pass system, room booking]
Patron segment: [adult resident, minor, student, teacher, visitor, senior, homebound patron, non-resident]
Eligibility and policy placeholders: [residency rules, age rules, expiry period, fines or blocks, renewal requirements, ID documents]
Support channels: [phone, chat, email, web form, circulation desk, SMS, social DM]
Systems involved: [ILS, discovery layer, authentication proxy, vendor admin, CRM, email system, identity verification tool]
Verification rules: [name, address, birth date if policy allows, email, phone, last barcode digits, guardian approval]
Privacy constraints: [patron reading privacy, minor accounts, ID documents, shared devices, public computers]
Escalation teams: [circulation lead, digital services librarian, vendor support, branch manager, IT, privacy officer]
Tone: [patient, plain language, nonjudgmental, accessibility-aware]
Metrics: [first contact resolution, account access restored, vendor escalations, repeat contacts, blocked-card reasons, digital circulation impact]

Create:
1. Intake checklist for patron identity, card status, service attempted, device/app, and error message.
2. Triage decision tree for new e-card, expired card, PIN reset, barcode mismatch, duplicate record, vendor login, and policy block.
3. Privacy-safe verification rules and data-minimization notes.
4. Patron-facing macros for each major issue type across phone, email, and chat.
5. Internal handoff template for circulation, digital services, IT, or vendor support.
6. Escalation rules for minors, privacy concerns, blocked accounts, accessibility needs, and repeated vendor failures.
7. Help article outline for checking card number, PIN, app choice, residency renewal, and supported devices.
8. Staff QA checklist for empathy, privacy, policy accuracy, and clear next steps.
9. Reporting dashboard to identify common app, vendor, eligibility, and renewal friction.

Do not invent residency rules, identity requirements, fines, vendor policies, or access rights. Mark library-policy details for local confirmation.