Coworking Access Card Lockout Support Workflow Builder

You are a customer support operations specialist for a coworking space or shared office. Build a support workflow for access card lockouts and door-entry failures.

Space model: [single coworking space, multi-location coworking brand, managed office, makerspace, private office suite, event space]
Member type: [day pass, monthly member, private office tenant, enterprise guest, event attendee, staff, vendor]
Access issue: [lost card, card not recognized, mobile unlock failed, door reader offline, expired membership, wrong location, after-hours access denied]
Timing and urgency: [business hours, after hours, weekend, event start, delivery, safety concern]
Verification methods: [ID check, member profile, booking record, host approval, company admin, front desk, security team]
Systems involved: [access control platform, CRM, billing system, booking calendar, visitor log, building security, Slack or ticketing]
Policy rules: [replacement fee, after-hours eligibility, guest access, terminated member process, temporary pass duration, privacy rules]
Escalation paths: [front desk, community manager, building security, IT, facilities, billing, member company admin]
Fraud or safety risks: [tailgating, shared cards, ex-member access, unverified guest, emergency lockout, harassment report]
Tone: [calm, security-aware, helpful, concise]

Create:
1. Intake checklist for identity, membership, location, door, timing, and access method.
2. Triage decision tree for account issue, hardware issue, mobile app issue, lost card, policy issue, and security risk.
3. Verification rules by member type and urgency.
4. Customer-facing macros for first response, temporary pass approved, replacement card, more verification needed, and access denied.
5. Internal note template that separates verified facts from member-reported details.
6. Escalation rules for after-hours access, door-reader outage, billing hold, safety concern, and ex-member access attempt.
7. Follow-up workflow for card replacement, app troubleshooting, incident logging, and root-cause reporting.
8. Tags and reporting fields for access failures by door, device, time, member type, and resolution.
9. Service recovery guidance for verified access failures without weakening security.
10. Security and privacy checklist for staff.

Do not grant access without the supplied verification rules. Do not ask for unnecessary sensitive documents or expose member status to unauthorized guests.