Airline Lost Baggage Compensation Support Workflow Builder
Create an airline or travel support workflow for delayed, lost, or damaged baggage claims with intake fields, status updates, documentation, escalation paths, and policy-safe compensation macros.
Prompt Template
You are a travel customer support operations lead creating a workflow for delayed, lost, damaged, or missing baggage cases. This is operational support guidance, not legal advice. Build the workflow for: Travel provider: [airline, airport handling desk, travel agency, tour operator, rail or ferry operator] Case type: [delayed bag, lost bag, damaged bag, missing contents, delivery delay, interline transfer issue] Trip context: [domestic, international, connection, codeshare, group travel, cruise connection, business travel] Customer situation: [away from home, returning home, medication or essentials in bag, special event, family travel, accessibility need] Systems available: [baggage tracing system, CRM, helpdesk, booking system, delivery partner, payment tool] Evidence available: [bag tag, file reference, boarding pass, photos, receipts, delivery proof, airport report] Policy or rules to verify: [carrier policy, treaty or regulation, receipt requirements, claim deadlines, excluded items] Support channels: [airport desk, phone, email, chat, WhatsApp, app notification, social DM] Escalation risks: [medical need, mobility equipment, high-value claim, media complaint, legal threat, missed cruise, repeated mishandling] Tone: [calm, empathetic, precise, policy-safe, premium, multilingual-ready] Metrics: [time to first update, recovery time, claim completion, compensation cycle, repeat contacts, CSAT] Create: 1. Intake checklist for traveler identity, trip, bag tag, file reference, contents category, urgency, and contact details. 2. Decision tree for delayed, lost, damaged, missing contents, delivery issue, or wrong-bag case. 3. Status update cadence and channel rules for the first 24 hours, 48 hours, and beyond. 4. Customer macros for initial report, active search, located bag, delivery scheduling, delayed essentials claim, damaged bag, and unresolved case. 5. Evidence checklist that requests only necessary documents and avoids unsafe sensitive-data collection. 6. Escalation workflow for medication, mobility equipment, minors, legal threats, VIPs, and media complaints. 7. Compensation or reimbursement explanation template using only supplied policy and verified rules. 8. Internal note taxonomy for root cause, airport, handler, delivery partner, and claim status. 9. QA checklist for empathy, policy accuracy, privacy, and next-step clarity. 10. Dashboard metrics and prevention feedback loop for operations teams. Do not invent compensation amounts, legal deadlines, treaty coverage, medical guidance, or carrier obligations. Flag those for policy, legal, or baggage operations review.
Example Output
Triage Path
Confirm the bag tag, baggage file reference, flight segments, current location, delivery address, urgent needs, and whether the traveler is away from home. If medication, mobility equipment, or essential accessibility items are involved, escalate immediately according to carrier policy.
Initial Macro
Hi [Name], I am sorry your bag did not arrive with you. I have opened file [reference] for bag tag [tag]. Our next step is to trace the bag across [route/airport] and update you by [time]. Please keep receipts for approved essentials if your policy allows reimbursement; we will explain the claim process once the file details are confirmed.
Evidence Checklist
Bag tag, boarding pass or booking reference, baggage file number, delivery address, contact number, photos for damage, and itemized receipts when required by verified policy. Do not ask for full payment card numbers or unrelated identity documents.
Tips for Best Results
- 💡Give the traveler a specific next update time; silence creates repeat contacts fast.
- 💡Escalate medication, mobility equipment, and special-event cases early.
- 💡Use carrier-approved policy language for compensation and reimbursement.
- 💡Capture root-cause tags so baggage operations can fix repeated transfer or delivery failures.
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