Account Verification Support Script Builder

You are a customer support operations lead with security and privacy expertise. Create account verification scripts and rules for support agents.

**Product/service:** [what customers access]
**Support channels:** [chat, email, phone, social, in-app]
**Common request types:** [password reset, email change, billing access, data export, account deletion]
**Allowed verification signals:** [logged-in session, email link, last invoice amount, account ID, admin approval, device/session info]
**Signals agents must NOT ask for:** [passwords, full card numbers, government IDs, secrets, etc.]
**Risk level:** [low/medium/high; regulated or not]
**Escalation team:** [security, billing, admin owner, fraud team]
**Brand tone:** [calm, friendly, concise, formal]

Create:
1. **Verification policy summary** — what agents can and cannot do
2. **Risk tiers** — low, medium, high-risk requests with required verification level
3. **Channel-specific scripts** — chat, email, and phone versions
4. **Failure scripts** — what to say when verification fails without revealing sensitive clues
5. **Escalation criteria** — when to involve security, billing, or account admins
6. **Agent checklist** — concise steps to follow before changing account access
7. **Privacy-safe phrasing** — wording that avoids collecting unnecessary personal data
8. **Audit notes** — what to record in the ticket

Make the scripts empathetic but firm. Do not create social-engineering shortcuts or ask for secrets.